Ghana Link Network Services Ltd. has refuted claims circulating in sections of the media that technical challenges with the Integrated Customs Management System (ICUMS) are responsible for disruptions in the supply of petroleum products to some filling stations across the country.

The company, which operates the Integrated Customs Management System, described the allegations as false, misleading and completely unfounded

In a statement issued by the company, Ghana Link said it had taken note with serious concern of reports suggesting that the ICUMS platform had been down since Friday, March 6, 2026, preventing Oil Marketing Companies (OMCs) from lifting petroleum products for distribution.

The statement in circulation, attributed to Star Oil, claimed the company had experienced persistent challenges with the ICUMS platform over time and that ongoing technical difficulties were contributing to fuel shortages at some of its service stations nationwide.

However, Ghana Link categorically denied the claims, insisting that the ICUMS platform has remained fully operational throughout the period referenced.

According to the company, the system has not experienced any outage of the nature being alleged and has continued to support transactions by relevant stakeholders without interruption.

“The ICUMS platform has remained fully operational, including throughout the period referenced in the said statement. At no point has the system suffered any outage of the nature being alleged,” the company said.

Ghana Link explained that stakeholders across the trade and petroleum sectors had continued to process transactions and perform their operational functions on the platform normally.

Following internal monitoring and engagements with relevant stakeholders after the allegations surfaced, Ghana Link said it reached out to the National Petroleum Authority (NPA) to establish the facts surrounding the reported challenges.

According to the company, investigations revealed that the operational issue being referenced did not originate from the ICUMS platform but rather from the Enterprise Relational Database Management System (ERDMS) operated by the NPA.

The company, therefore, stressed that ICUMS had not played any role in the challenges affecting petroleum product lifting.

Ghana Link expressed disappointment over the publication of what it described as unsubstantiated allegations, noting that such claims have the potential to misinform the public and undermine confidence in a critical national trade facilitation platform.

The company warned that the dissemination of inaccurate information could also unfairly cast doubt on the integrity and reliability of the ICUMS system, which plays a central role in customs clearance and trade processes in Ghana.

As a result, Ghana Link called on Star Oil to immediately retract the statement and issue an unqualified public apology for placing what it described as false and misleading information into the public domain.

The company reaffirmed its commitment to maintaining high standards of operational reliability, transparency and stakeholder support in the management of the ICUMS platform.

ICUMS is a key digital platform used in the management of customs processes and trade facilitation in Ghana, enabling government agencies, importers, exporters and other stakeholders to conduct transactions and regulatory procedures electronically.