The Public Utilities Regulatory Commission has convened an emergency meeting with the Electricity Company of Ghana (ECG) following widespread media reports and public complaints over the rapid depletion of prepaid electricity units after the recent tariff adjustment under the Multi-Year Tariff Order (MYTO).

In a letter dated February 25, 2026, the Commission said it had taken note of allegations that consumers’ prepaid units were running out faster than expected since the implementation of the revised tariffs.

“Given the regulatory, technical and consumer protection implications, and the potential impact on public confidence in the metering and vending systems, the Commission is convening an emergency meeting,” the letter stated.

The meeting is scheduled for Thursday, February 26, 2026, at 12:00 noon at the PURC GNAT Office in Accra.

According to the Commission, the agenda will include a “comprehensive technical briefing on the implementation of the revised tariff within the prepaid vending and metering architecture,” along with a report on the review of system parameters, configuration adjustments, or conversion logic changes undertaken in relation to the MYTO adjustment.

ECG is also expected to present detailed reports on vending data trends, meter update protocols, the scale and nature of consumer complaints, and measures currently in place to address them.

Additionally, the Commission has requested a briefing on “immediate technical and communication interventions, where required, to safeguard consumer confidence and regulatory compliance.”