The Electricity Company of Ghana (ECG) has issued a strong warning to customers to be wary of fraudulent phone calls from individuals posing as company officials and offering to expedite the acquisition of electricity meters.
According to ECG, these impostors have been contacting customers under the pretext of assisting them to secure new meters or resolve meter-related challenges.
The callers often claim that ECG has taken delivery of new meters and proceed to ask customers whether they have applied for one or are experiencing difficulties with their existing meters. They then attempt to solicit personal information or money from unsuspecting victims.
The Company noted that in some instances, these fraudsters download photographs of ECG staff from digital platforms and use them to impersonate officials in order to extort money from customers.
Speaking in an interview, Dr. Charles Nii Ayiku Ayiku, General Manager, External Relations, clarified that ECG has not authorised any individual or third-party agent to privately contact customers about meter acquisition or related services.
“We are aware of people calling ECG customers pretending to be staff and asking if they have applied for a meter or are facing issues. They usually claim they can help secure a new meter quickly because new meters are available. This is false,” Dr. Ayiku stressed.
He emphasised that ECG does not conduct meter distribution through private phone calls, adding that all legitimate processes for new meter applications are handled strictly at ECG offices or via official platforms.
Dr. Ayiku confirmed that ECG has indeed received new meters as part of operational enhancements, but maintained that the distribution process remains transparent and strictly guided by approved applications.
He therefore urged customers to visit the nearest ECG office to apply for a meter or seek redress for any meter-related concerns. He cautioned the public against engaging individuals who promise shortcuts or demand payment to facilitate the process.
“Customers should not pay money to anyone who claims they can get them a meter outside our offices. These are fraudulent activities intended to deceive the public,” he warned.
Dr. Ayiku further reminded customers that ECG does not operate any mobile money account, insisting that all financial transactions must be conducted exclusively through the ECG Power App or the short code *226#.
ECG encouraged customers who receive suspicious calls to report them immediately to the nearest ECG office or contact the Company’s official customer service line on 0302 611 611 for verification and assistance.
The Company reaffirmed its commitment to protecting customers from scams while ensuring continuous transparency and improved service delivery nationwide.
Customers who encounter such fraudulent activities are also advised to report the perpetrators to the nearest police station.
