U.S. Embassy in Ghana to launch new visa services provider website

The United States Embassy in Accra has announced a significant change in its visa services operations.
Effective August 26, 2024, the Embassy will transition to a new visa services provider, which will be revealed on the U.S. Embassy website.
As a result, access to the current visa service provider’s website and services will cease on August 16, 2024.
During the transition period, from August 16 to August 26, applicants will not be able to make new visa appointments, cancel or reschedule existing appointments, or access customer service. However, all current non-immigrant visa interview appointments remain valid.
Applicants with interviews scheduled on or before August 16 can continue to access their accounts at ustraveldocs.com to review appointment details and contact customer service as necessary. No further action is required.
Those with interviews scheduled between August 16 and August 26 must print their appointment confirmation letters before August 16.
During the transition period, they will not be able to cancel or reschedule appointments or access customer service.
It is strongly encouraged to attend the scheduled interviews.
If an applicant fails to appear, instructions for rescheduling will be available after August 26.
Applicants planning to travel after September who have not paid the MRV fee are suggested to wait until after August 26 to start the visa process.

Important dates to note are
August 16 as the last day to access ustraveldocs.com for fee payments, scheduling appointments, and contacting customer service; August 21 as the last day to drop off documents at Premium Delivery locations; August 23 as the last day to drop off documents at locations in Ghana for delivery to the Embassy; and August 26 as the launch date for the new visa appointment website.
On this date, fee payments, appointment scheduling, and customer service will be available, along with new document drop-off and pickup locations.
The U.S. Embassy emphasizes the importance of understanding the specific visa requirements and ensuring all necessary steps are completed promptly to avoid any disruptions during this transition period.