Prudential Bank wins “Excellence in Customer Experience” at 2025 Connected Banking Awards

Prudential Bank has been adjudged the best bank in Excellence in Customer Experience at the 18th Connected Banking West Africa Innovation and Excellence Awards 2025.
The award, according to the organisers – the International Center for Strategic Alliances (ICSA), is in recognition of the Bank’s unwavering commitment to putting customers and clients first as well as delivering exceptional experiences across all their touchpoints.
Commenting on the feat, Managing Director of the Bank, Bernard Gyebi said the award is yet another testament of the Bank’s continuous strive to ensure customer and noncustomers who interact with the brand leave with an everlasting positive impression.
“This achievement is a direct result of the dedication and passion of our staff to ensure we put smiles on the face of customers and all who interact with us and with our platforms.
“As a bank playing a leading role in supporting the economy, we are deliberate in ensuring that customers and the public are well off in their financial and advisory dealings with us,” he said.
The award was presented to the bank at the just ended 18th Connected Banking West Africa Summit, a platform where Banking, Financial Services and Insurance (BFSI) industry’s most influential decision-makers, innovators, and policymakers gather to shape the future of banking.
With 19 successful editions across Africa, the Middle East, and Southeast Asia, it has established itself as a premier platform for driving strategic conversations, high-value partnerships, and business growth.
Hosted by the International Center for Strategic Alliances (ICSA), the summit features cutting-edge discussions, exclusive networking opportunities, and the prestigious Innovation & Excellence Awards, recognizing those pioneering the next wave of BFSI transformation.