Ghana Link Network Services Limited, the operator of the Integrated Customs Management System (ICUMS), has announced a major ongoing upgrade to its platform, cautioning stakeholders about potential intermittent service disruptions.
In a statement issued by the company’s Head of Public Relations, Norvan Acquah Hayford, Ghana Link said the upgrade is part of efforts to enhance the efficiency and performance of ICUMS.
“We wish to notify all stakeholders, including trading communities, government agencies, freight forwarders, importers, exporters, and others, of an ongoing major upgrade to the Integrated Customs Management System,” the statement read.
The company warned that during this critical phase of the upgrade, some users may experience intermittent downtime or reduced system responsiveness at various times of the day.
“We fully acknowledge and deeply regret the inconvenience, delays, and disruptions this may cause to business operations and workflow,” it added.
Ghana Link expressed appreciation for the patience and understanding of all stakeholders during the upgrade process and reaffirmed its commitment to maintaining transparent communication.
The company assured users that further updates would be provided as the upgrade progresses.
For urgent inquiries or support, stakeholders have been advised to contact Ghana Link’s help desk at 059 692 1182 or reach out via email.
