The Electricity Company of Ghana (ECG) has rolled out a nationwide debt recovery initiative dubbed “Operation All Must Pay”, aimed at collecting outstanding bills from customers across the country.
According to the company, billions of cedis in unpaid electricity bills have accumulated, posing a serious challenge to its operations and ability to deliver a reliable power supply. T
The campaign is, therefore, intended to ensure that individuals, businesses, and institutions settle their debts to maintain the financial stability of the power sector.
The campaign targets all customer categories with arrears, including residential, commercial, industrial, and government institutions such as Ministries, Departments, and Agencies (MDAs).
ECG explained that the operation will involve bill distribution, as well as the capturing and reporting of streetlight and SHEP meters.
Under the initiative, ECG task forces will conduct disconnection exercises targeting households, commercial entities, and government institutions that are in default.
The company has also urged customers with arrears to make prompt payments to avoid service interruptions.
ECG stressed that the exercise is not meant to punish consumers but to instill a culture of regular bill payment and reduce the strain of mounting debts on the energy sector.
Special task teams will oversee the exercise and have the authority to apprehend and prosecute individuals involved in illegal connections, unauthorised reconnections, or any actions obstructing the process.
Customers with unpaid bills are urged to settle their balances promptly to avoid disconnection and the additional cost of reconnection fees.
It added that revenues recovered through the campaign will be reinvested into improving service delivery and maintaining infrastructure.
ECG also encouraged the public to use official payment channels, including the ECG Mobile App or by visiting their nearest office, for support in accessing bills.
“Operation All Must Pay” is part of ECG’s broader strategy to enhance efficiency, curb financial losses, and sustain electricity distribution across Ghana.
