The Electricity Company of Ghana (ECG), Volta Region has proactively addressed customer concerns by conducting an informative session for residents of Denu, a district in the Volta Region.
The education initiative aimed to clarify concerns about the company’s operations regarding billing and the meter acquisition process.
During the session, ECG officials expressed a genuine understanding of the frustrations felt by customers related to high billing and service disconnections.
The team emphasized the company’s unwavering commitment to delivering reliable electricity services and its dedication to addressing customer concerns.
“We recognize the challenges our customers face, and we want to assure you that we are working diligently to improve our service delivery,” the Regional Public Relations Officer stated. “Transparency is of utmost importance to us, and we are committed to providing clarity on our billing processes.”
The education session included a detailed walkthrough of how billing is calculated, alongside an explanation of the procedures for acquiring meters from ECG.
Residents were encouraged to collaborate with ECG in finding solutions to the issues raised, framing the dialogue as a partnership aimed at enhancing community relations.
While many customers appreciated the information shared, ECG officials reassured customers that they are actively working to address these issues.
Highlighting recent improvements in service delivery and billing accuracy, the Regional Commercial Manager announced that approximately 17,636 customer bills have already been reviewed and corrected.
They noted that efforts are ongoing to ensure further accuracy for a greater number of customers.
“Your feedback is invaluable to us, and we are committed to making the necessary adjustments to meet your needs. We want you to feel confident in our services,”the District Manager added.
The session concluded with a call for continued dialogue between ECG and the residents, emphasizing the importance of working together to create a more efficient and customer-friendly service experience.
The company remains optimistic that such engagement efforts will foster trust and collaboration within the community.
As ECG continues its commitment to improving service delivery, residents of Denu can expect ongoing communication and updates on the status of their concerns, further solidifying the partnership between the company and the community it serves.
