The Accra East Region of the Electricity Company of Ghana (ECG) aims to recover GH¢200 million from customers who owe debts to the region during a two-week extensive nationwide revenue mobilization initiative.
The exercise began on Monday, June 16, 2025, and will conclude on Friday, June 27, 2025.
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Ing. Bismark Otoo, the Regional General Manager, disclosed this information to a group of journalists at the Accra East regional office on Monday, while briefing staff on the procedures for the initiative prior to their fieldwork.
Ing. Otoo indicated that the specified amount does not represent the total debt owed by customers in the region; however, the goal for the two-week initiative is to recover at least GH¢200 million, while the region will continue its regular efforts to collect the remaining debts from customers.
He mentioned that the staff in the region have been organized into teams across all operational districts, including Makola, Roman Ridge, Teshie, Mampong, Dodowa, Kwabenya, Legon, and Adenta, to engage with all types of customers who have outstanding electricity bills. He clarified that these customers encompass residential, commercial, industrial, as well as various ministries, departments, and agencies.
“We are pursuing all our customers who have debts, and no customer will be overlooked.”
He further noted that while the teams will be actively working in the field, there will also be back-office staff available to handle any customer inquiries or issues that may arise.
Additionally, he emphasized that the initiative is not solely focused on debt collection but also serves as an opportunity for the region to enhance customer satisfaction and operational efficiency, as the teams will inspect both postpaid and prepaid meters to detect and correct any discrepancies.
“This is also a chance for the region to ensure the precision and reliability of our metering systems. Our teams will examine both prepaid and postpaid meters to identify and resolve any irregularities.
We strongly believe that this exercise will significantly improve our operational efficiency and customer satisfaction in Accra East.
He stated that, as part of the initiatives, the region has formed specialized teams responsible for closely monitoring this exercise and emphasized that any attempts to disrupt the work, whether through intimidation or illegal self-reconnections, will not be tolerated.
He added, “We will take necessary actions, including the apprehension and prosecution of individuals who engage in such activities.”
He therefore urged customers in the region to allow access to ECG staff to their premises for the execution of their duties. However, he noted that, “If our officers are unable to access your premises, a non-access sticker will be placed at a visible entry point.
This will instruct you to contact the dedicated numbers provided. We encourage you to respond promptly, as failure to do so within 24 hours may necessitate us to take necessary actions to recover any outstanding debt.”
He assured customers that the staff would conduct themselves with the utmost professionalism during the exercise and encouraged customers to verify the identity of the staff by checking their identification cards.
Additionally, he urged them to report any suspicious behavior by individuals posing as ECG staff to the nearest ECG office or the Police.
Ing. Otoo further encouraged customers to settle their outstanding bills immediately to avoid the inconvenience of disconnection and the subsequent reconnection fees.
